• Free shipping on orders $70+ to Canadian provinces and the U.S.

• Flat rate shipping of $10 on orders under $70
  

• Free local pickup available at our Kitchener HQ

• Orders ship within 1–3 business days

• 1 day for orders local to Kitchener, Waterloo, Cambridge, and Guelph
  

• Delivery usually takes 2–6 business days in Canada, 5–9 business days in the U.S.

• Carriers: UPS or Canada Post (PO boxes ship via Canada Post)

• 30-day return policy on unopened items (refund); gently used products may be exchanged or refunded

Shipping Rates

Electronic gift cards do not count toward the free shipping threshold.

Order Processing & Tracking

• Orders ship within 1–3 business days (Monday to Friday).

• You’ll receive an order confirmation email, followed by a tracking email when your order ships.

• Choosing Local Pickup? We’ll email you when your order is ready for pickup at our Kitchener HQ.

Note: Seasonal carrier delays may occur, especially during peak periods.

Estimated Delivery Times

• Kitchener, Waterloo, Cambridge, and Guelph: same day delivery
  

• Canada: 2–6 business days after shipment

• United States: 5–9 business days after shipment

Carriers & PO Boxes

• Orders ship via Crown Courier (local), UPS or Canada Post.

• PO boxes ship via Canada Post. Please include a phone number with PO box addresses.

• If delivery can’t be completed, carriers may redirect the parcel to a secure location or post office.

• Unclaimed parcels returned to us can be resent for $10.

Customs & Duties (U.S.)

• U.S. orders may be subject to customs inspection or duties.

• Duties and taxes are the responsibility of the recipient.

• Shipping refunds are not issued for customs-related delays.

International Shipping

• At this time, we only ship within North America.

Damaged or Missing Items

If your order arrives damaged or something is missing:

1. Take a photo of the parcel and affected items (be careful with glass).

2. Email hello@cocoonapothecary.com with your order number and photos.

3. We’ll take care of it right away.

Returns & Exchanges

Our 30-Day Policy

• Unopened items: Return within 30 days for a full refund.

• Gently used items: Return within 30 days for an exchange or refund after inspection.

• After 30 days: All sales are final.

• Accessories: Final sale.

• Persephone Eau de Parfum: Final sale (no returns or exchanges).

Original shipping fees are non-refundable. Return shipping is paid by the customer. Please include a tracking number with your return.

How to Start a Return

Before sending anything back, email hello@cocoonapothecary.com with:

• Your order number

• The item(s) you’re returning

• The reason for the return

We’ll reply with next steps. Once we receive and inspect your return, we’ll issue a refund or store credit and send you a confirmation email. Banks may take up to 7 business days to process the refund.

Order Changes & Fraud Prevention

• Orders can’t be canceled or modified after shipping.

• If an order appears suspicious, we’ll place it on hold and contact you.

• If we don’t hear back within 2 business days, the order will be canceled.

Contact Us

Questions or concerns? We’re here to help:
📧 hello@cocoonapothecary.com
📞 (800) 920-0754
📍 72 St. Leger St. Unit 2B, Kitchener, ON
🕘 Mon–Fri 9–5 | Sat 10–4

At Cocoon Apothecary, we are deeply committed to reducing waste and promoting sustainability. Our Bottle Return Program is designed to give our packaging a second life, minimize environmental impact, and reward you for participating in this eco-friendly initiative. By returning your empty bottles, you help us create a circular system that reduces waste and keeps materials in use for as long as possible.

How the Program Works

1. Return & Earn: For every bottle you return, you’ll receive a $0.75 credit towards your next Cocoon purchase. It’s our way of saying thank you for helping us reduce waste.

2. Where to Return:
- In-Store: Bring your empty bottles to our HQ store or spa in Kitchener, Ontario.
- Retail Partners: You can also return bottles to our retail partners:

Eco Den (Mount Forest)
Holistic Nutrition (Waterloo)
Truth Beauty (Waterloo)

3. Shipping Returns:
If you’re not local, we offer a convenient shipping option. Email us at hello@cocoonapothecary.com to request a shipping label. To reduce our carbon footprint, we ask that you collect a minimum of 10 bottles before sending them back.

What We Do with Returned Bottles

Reuse and Recycle: Bottles that can be cleaned and sterilized are reused, while any packaging that cannot be reused is sent to PACT, an organization that specializes in responsibly recycling cosmetic packaging.

Eco-Friendly Practices: We’re committed to ensuring that all returned packaging is processed in the most sustainable way possible, contributing to a circular economy and minimizing waste.

Why Participate

By participating in our Bottle Return Program, you’re actively contributing to a more sustainable future. Your efforts help us:

- Reduce Waste: Keeping packaging out of landfills and in circulation.
- Lower Our Carbon Footprint: By reusing materials, we reduce the need for new resources and the environmental impact associated with production.
- Support a Greener Planet: Together, we can make a difference by choosing eco-friendly practices.

Join the Movement

Be a part of our commitment to sustainability and take advantage of our Bottle Return Program. Let’s work together to reduce waste, promote recycling, and make skincare that’s as kind to the planet as it is to your skin.

Ready to Get Started?

Return your empty bottles today and receive credit towards your next purchase. For questions or to request a shipping label, contact us at hello@cocoonapothecary.com.