Welcome to the Cocoon Apothecary FAQ page! We hope that the information below will answer any questions you may have about our products, our company, and our policies. If you still have questions after reading this page, please don't hesitate to contact us at firstname.lastname@example.org or 1-800-920-0754.
Q: Are Cocoon Apothecary products vegan and cruelty-free?
A: Yes! All of our products are vegan and cruelty-free. We are committed to using only ingredients that are ethically sourced and are not tested on animals.
Q: Are Cocoon Apothecary products organic?
A: Yes! 7 of our products are Ecocert Cosmos Organic and 17 of our products are Ecocert Cosmos Natural. We believe that natural and organic ingredients are not only better for the environment, but also better for your skin.
Q: Do Cocoon Apothecary products contain synthetic fragrances or other petrochemicals?
A: No. We do not use synthetic fragrances or other petroleum chemicals in any of our products. We believe that these chemicals can be harmful to your skin and the planet.
Q: Is your sunscreen reef-safe?
Yes. Some sunscreens contain chemicals that can be harmful to coral reefs, such as oxybenzone and octinoxate, which can cause coral bleaching and other damage. Reflector SPF 30 is formulated without these chemicals, making it safe for use in and around coral reefs.
Q: How do I know which Cocoon Apothecary products are right for me?
A: We have a wide range of products that are designed for different skin types and concerns. You can use our product finder tool on our website to help you find the products that are right for you. You can also contact us for personalized recommendations.
Q: How do I use Cocoon Apothecary products?
A: Each product has its own usage instructions, which are listed on the product page on our website and on the outer packaging. If you have any questions about how to use a product, please don't hesitate to contact us.
Q: How long will it take for my order to arrive?
A: We try to ship all orders within 1-3 business days. Shipping times may vary depending on your location, but typically most orders are delivered within 5-7 business days. If you reside in the Local or Ontario area, you can expect your order to arrive within 2-5 business days. We strive to get your order to you as quickly as possible!
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with a product, please contact us within 30 days of purchase for a full refund or exchange.
Q: Do you offer international shipping?
A: No. We only ship to Canada and the USA.
We hope that this FAQ page has been helpful. If you have any additional questions or concerns, please don't hesitate to contact us. Thank you for choosing Cocoon Apothecary!